Refund Policy

REFUND & RETURN POLICY

Last updated: January 25, 2026

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30-DAY MONEY-BACK GUARANTEE

We have a 30-day return policy. You have 30 days after receiving your vault to request a return.

To be eligible, your vault must be in the same condition you received it, unused, in its original packaging. You'll need your order number or proof of purchase.

To start a return, contact us at contact@artifactarmory.com.

Returns must be sent to: 5833 118th Ave, Ottumwa, IA

If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

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REFUNDS

We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. Your bank may take additional time to post the refund.

If more than 15 business days have passed since we approved your return, contact us at contact@artifactarmory.com.

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DAMAGES OR DEFECTIVE PRODUCTS

Inspect your order when it arrives. If your vault is damaged, defective, or wrong, contact us immediately at contact@artifactarmory.com with photos. We'll ship a replacement at no cost. No need to return the damaged item.

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LIFETIME CRAFTSMANSHIP WARRANTY

We stand behind our work. If the wood cracks, the leather fails, or the brass breaks under normal use, we replace it. Free. Forever.

This doesn't cover damage from abuse, accidents, or extreme conditions. But if we built it wrong, we make it right.

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CONTACT

Questions about returns or refunds? Email: contact@artifactarmory.com